TRADE TERMS AND CONDITIONS

Operator

Spraga Beverages UK Ltd.

Registered Office

4TH FLOOR SILVERSTREAM HOUSE
45 FITZROY STREET, FITZROVIA, LONDON, ENGLAND W1T 6EB
Registered at the Companies House under the corporate number 15844395

Email

[email protected]

  1. These Terms and Conditions (“Terms”) are issued in accordance with applicable legislation of England and Wales, and govern mutual rights and obligations arising from the Purchase Contract (“Contract”) concluded between Spraga Beverages UK Ltd. (“Seller”) and a natural person (“Buyer”) via the Seller’s online shop available at spraga.uk (“Website”).

  2. The purchase of any product in the Spraga UK online shop implies the acceptance of these Terms, which the Buyer agrees to have read and accepted in full.

  3. These Terms do not apply to buyers who are legal entities or individuals acting within their business activity or profession.

  4. Any agreement not included in or differing from these Terms and Conditions must be set out in the Contract (Special Conditions). The Special Conditions shall prevail over the text of these Terms and Conditions.

  5. The Contract is concluded in English language. Translations into other languages are for information purposes only. In the event of any discrepancies between the English version and any other translation, the English version shall prevail.

  6. The Seller may unilaterally amend these Terms without notice. Any change becomes effective only after publication on the Website and shall not affect rights and obligations arising under the previous version.

  1. The Buyer may access a user interface upon registration. Orders may also be placed without registration.

  2. Such registration presupposes the acceptance of these Terms and is free of charges for the user.

  3. The Buyer is obliged to provide true and complete information and update any changes without undue delay.

  4. Access to the user account is secured. The Buyer is responsible for maintaining the confidentiality of login credentials. The Buyer shall not allow third parties to use their user account.

  5. Whenever the User becomes aware that their user account is being used by third parties, they must immediately notify the Seller.

  6. The Seller may cancel the user account in case of prolonged inactivity (over 12 months) or breach of obligations. Availability of the user account may be interrupted due to maintenance.

  1. Product listings on the Website are not offers, but an invitation to contract, so there will be no Contract between the Seller and the Buyer before the order is expressly accepted by both.

  2. Prices include VAT and all applicable charges. They are valid while displayed unless individually agreed otherwise.

  3. Packaging and delivery costs for shipments within the UK are provided on the Website.

  4. To place an order, the Buyer fills in the order form, including selected goods, payment and delivery method. Before submission of the order, the Buyer may review it and edit it.

  5. The Seller may request additional confirmation of the order, particularly for high value or suspicious orders.

  6. The Contract is concluded upon delivery of order acceptance to the Buyer’s email in plain text or pdf; a copy of these Terms shall be attached. The Seller shall also notify the Buyer of the despatch of the goods. The Buyer consents to communication via remote means and the use of a pdf format.

  7. Images are for illustrative purposes unless stated otherwise.

  8. The Seller does not guarantee that the products displayed in the online shop are available at the date of the order processing, since the order is processed only after confirmation of the corresponding payment.

  9. The Seller may cancel orders due to unavailability, unpaid preorders, suspected fraud, or system misuse.

  10. The Seller will immediately inform the Buyer in case of absolute unavailability of stock of the ordered product, reserving the right to provide the Buyer with information about any replacements.

  11. The Seller may withdraw from the Contract before dispatch in cases where performance is not feasible or the Buyer previously breached contractual terms.

  12. For higher value orders, the Seller may verify Buyer identity.

  13. The billing and shipping addresses must be within the same country.

  1. Payments are in GBP and the payment methods are:

    • Bank transfer;
    • Online card payment;
    • PayPal.

  2. The Buyer must pay the purchase price and any related charges. Payment is considered complete upon crediting the Seller’s account.

  3. The Seller may require advance payment under specific circumstances.

  4. Discounts cannot be combined unless expressly stated.

  5. Invoices shall be issued in compliance with tax regulations.

  1. The products are unpasteurised and contain kombucha, which is a perishable product rich in live lactobacillus cultures, so adequate refrigeration between +2 °C and +8 °C must be ensured at all times. Given that this is a perishable product, the buyer may only withdraw from the contract before receiving notification of shipment of the goods from the Seller.

  2. If the Contract is withdrawn, the Seller refunds payments to the Buyer within 14 days using the same payment method.

  3. Any gifts and discounts must be returned if the Contract is withdrawn.

  1. The Buyer must accept delivery to the designated address. Re-delivery or alternate delivery methods may incur additional costs. Special transport arrangements are at Buyer’s risk and cost.

  2. The goods shall be delivered within the time indicated by the delivery company selected by the Buyer when placing the purchase order, but no later than in 30 days. The Buyer must check the package at receipt and shall refuse visibly damaged shipments.

  3. The Seller shall not be held liable for any delay not attributable to itself in the shipping of the order in relation to the estimated delivery time provided.

  1. Rights and obligations regarding defective goods are governed by applicable consumer protection law in the United Kingdom, in particular the Consumer Rights Act 2015. In summary, the Seller warrants that the goods supplied to the Buyer:

    • conform to the Contract and to their description on the Website;
    • are of satisfactory quality and suitable for the purposes for which goods of that type are commonly supplied;
    • are supplied in the agreed quantity; and
    • comply with all applicable legal and regulatory requirements.

  2. If the goods are faulty or mis-described, the Buyer may have statutory rights to a repair, replacement, price reduction, or refund. Those rights are not affected by any commercial warranty given in these Terms.

  3. The Seller may specify detailed procedures for making a claim (including an online form or dedicated email address) on the Website. Any such procedures will not limit the Buyer’s statutory rights.

  4. Alternative Dispute Resolution (ADR):

    The Seller aims to resolve any complaints directly with the Buyer. Buyers may submit complaints using the contact details set out in these Terms.

    In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, where a complaint cannot be resolved, the Seller will provide the Buyer with the name and website address of an approved ADR provider that could deal with the complaint, and will indicate whether the Seller is prepared to use that ADR provider.

    Use of ADR is voluntary and does not affect the right of either party to bring proceedings before the courts of the United Kingdom.

  5. The Seller sells goods on the basis of a food operator license. Food operator license control is carried out by the relevant state office.

  1. Ownership to the goods does not transfer before full payment of the purchase price is made.

  2. The Seller handles consumer complaints via email at [email protected] and shall provide information regarding the handling and outcome of the complaint to the Buyer via the same email address, unless another channel is agreed.

    This internal complaints procedure does not limit any rights granted to the Buyer under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  3. The Buyer acknowledges their understanding of the risk of changes in circumstances (external events occurring after the contract is signed that put a disproportionate burden on one party and could not have been reasonably foreseen or influenced by that party), as well as the potential for non-performance by the Seller of its duties due to such a change.

  1. Personal data processing complies with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, and, where applicable, with the EU General Data Protection Regulation (EU GDPR).

  2. The Seller is the controller of the Buyer’s personal data and can be contacted at the details set out above. Further information is provided in the Seller’s Privacy and Data Protection Policy.

  3. Users have the right to obtain confirmation as to whether their personal data is being processed and, if so, to access that data.

  4. Users may request the correction of inaccurate or incomplete personal data. This includes the right to have incomplete data completed by providing an additional statement.

  5. Users may request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, or if they have withdrawn their consent.

  6. Personal data will be kept for the duration of the contractual relationship and for the limitation periods of actions arising from the contract, as well as for the liabilities arising from the processing of such data.

  7. Buyer provides accurate personal data and updates it as necessary.

  8. Personal data is processed for Contract performance and customer communications, based on legitimate interest or consent.

  9. Blacklisted IPs or emails may be blocked to prevent fraud.

  10. Anonymised usage data may be used for service improvement.

  1. If any provision is invalid, it shall be replaced by a valid provision with similar intent.

  2. The Seller archives the Contract electronically and shall make it available to the Buyer upon request.

    These Trade Terms and Conditions are effective from 08 December 2025, are available at spraga.uk/terms-and-conditions/. They supersede the previous version of the Trade Terms.

  1. Governing Law and Jurisdiction

    These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or formation.

 

Current version: 10 December 2025
Published at spraga.uk/terms-and-conditions/ on 08 December 2025.